Email is the fastest way to reach a real person. We're a small team and we read every message — most replies go out within 24 hours.
How do I cancel my subscription?
On your iPad, go to Settings → your name → Subscriptions, tap Chalk, and choose Cancel Subscription. Your access continues through the end of the current billing period. Subscriptions are managed by Apple, not us — we can't cancel on your behalf, but we can help if something looks wrong.
Can I get a refund?
Refunds for App Store subscriptions are handled by Apple. Visit
reportaproblem.apple.com, sign in with your Apple ID, and request a refund. Apple usually responds within 48 hours. If they decline and you think it's unfair, email us — we'll look into your case.
What if the AI gives me a wrong answer?
AI tutors aren't infallible — Chalk uses large language models that sometimes make mistakes. Always verify important answers with your textbook, instructor, or your own work. If you spot a wrong answer, tap the bug icon (🐛) in the side menu and send us a report — we use those to improve the prompt and catch patterns.
How do I switch tiers?
Open the side menu, tap your profile card, then under Subscription choose the tier you want and tap Subscribe. Apple will prompt you to confirm the change. Upgrades take effect immediately; downgrades happen at the end of your current billing period.
What data does Chalk collect?
Your whiteboard drawings, chat history, and uploaded materials stay on your iPad. Account info (email, phone, name), subscription state, and request logs (model used, response time) are stored on our servers. We do not sell or share your data with advertisers. Full details:
Privacy Policy.
How do I delete my account?
Open the app → side menu → Account → tap your profile card → scroll to the bottom and choose Delete account. This permanently removes your profile, subscription record, and server-side logs. On-device data (whiteboards, conversations) is on your iPad — uninstalling Chalk removes it.
I lost access to my account. What now?
If you remember the email you signed up with, use the
password reset page. If you can't access that email anymore, send us a note from the email you'd like as your new login and we'll work with you to verify ownership and migrate the account.
Does Chalk work on iPhone?
Chalk is designed for iPad — the whiteboard experience needs the larger screen and Apple Pencil to feel right. We don't currently support iPhone. The web version at try-chalk.com works on a Mac or large tablet, but the experience is best on iPad.
Reporting a security issue
If you've found a security vulnerability, email
support@try-chalk.com with "SECURITY" in the subject line and we'll respond within 24 hours. Please don't disclose publicly until we've had a chance to investigate and patch.